Seven Habits …– Habit 2: Moment of Truth
Habit 2: Believe in the Moment of Truth The Moment of Truth is the short timeframe when a customer experiences the product or service that many people have prepared often over many months. It is the...
View ArticleWhat’s Next After Employee Opinion Survey?
OurBank is a small German bank with branches in Germany and approximately 300 employees working either in the headquarter office or in one of the branches. OurBank went through an... The post What’s...
View ArticleInnovatively Leveraging on Six Sigma Framework
Some time ago, I was facilitating a Six Sigma project group involved in solving a process challenge. This group had been working on defining the parameters regarding recruitment policies. This... The...
View ArticleWhat You Measure is What You Get
Developing a compelling vision and mission statement as well as a sound strategy is vital for any organisation. Equally important is the translation of the strategy into the day-to-day business. This...
View ArticleCan Our Staff Innovate?
... The post Can Our Staff Innovate? appeared first on COE Partners.
View Article
